If you have a lot of products and services that users have questions about! Then installing a live chat support software can help you to get sales conversion and provides online customer support service too.
Gone are those days where people use to send emails and wait for several hours to get back the reply.
- Apart from that, companies that are staying ahead of the curve realize that the best way to communicate with their customer is to have one on one conversation..
..which helps them retain their users, engage website visitors in real time and maintain high conversion rates throughout.
- Whether you’re selling an e-book, marketing tool, providing courses, webinars, etc..
..Live Chat Services helps you to boost your product sales easily by converting browsing users to buyers via live chat!
Today, I am listing out best Live Chat Service providers for small business with different pros and cons.
1. Comm100 Live Chat –
Comm100 has been awarded by TopTenReviews and BizAwards International. Highly reliable, mobile friendly and fully customizable chat support software for business owners to professional bloggers and online sellers.
Trusted and loved by many popular brands like Intel, Toronto, G2A, Stanford University, Whirlpool, etc.
You can easily integrate it with different service providers such as Salesforce, Zendesk and Google Analytics.
Comm100 wordpress live chat plugin is not just limited to these features, the opposite person can also share their screen with you. Moreover, using built in translator the customer can easily translate the language from the live chat box to his preference.
- Autobot – to automate your live chat
- Audio & Video chat
- Facebook & Google+ – Sign in options
- Design & Layout templates
- Categorize visitors to separate departments
- Live Chat Surveys
- Agent avatars
- Live Supervision in the chat
- Grant permissions to the agents
- Offline Messages
- Real time visitor monitoring
There are 3 pricing plans to suit different requirements also you can try 15 Day fully-functional Comm100 account for Free!!
Another best live chat software for sales and customer support is Olark which has satisfied more than 12,000 businesses all over the world.
Olark is integrated with popular brands which give you additional powers like attach chats to CRM tickets, add customers to the mailing list, analyze chatbox events, etc.
Olark comes with tons of customization options, you can easily add up your text, choose the exact colors and also change the preferred language.
In case if you are away from your work desk and could not reply to the customer! In that case, you can make use of automated messages feature provided by Olark based upon the visitor’s behavior.
- Integrations with popular sales, marketing, and support platforms.
- Team management tools – monitor agent performance easily.
- Uncover more leads and close more sales – Real-time Chat.
- Searchable transcripts – filter conversations and keywords that are important to you.
- Track your Agents handling & Customers rating – Real-time reporting.
One cool thing which Olark provides to its users is the unlimited conversations offer where you can pay less or more based on the number of agents you add.
3. LiveAgent – Help Desk Software –
Things you get with Live agent help desk software are – Ticketing, Live chat, Phone, Support portal and Social.
Live chat is a decent chat support service with lots of functionalities and has been also rewarded with 8.8 rating by Trustpilot. The service has been packed with 170+ features to support your business workflow!
- Real time chat
- Proactive chat invitations
- Chat button gallery &animations
- Contact form gallery – Generate ticket by letting visitors send email maessages.
- Chat window docking
- Chats overview & history – See online visitors in the map and filter the chats by tags, departments, date, name etc.
- Track your Online visitors and gather pieces of information like –
Current page viewing, time spent on a particular page, visitor referral, country and manually invite them to chat!
- Distribute chat in various ways like – Round robin, Ring to all or Max utilization
- Real time typing helps you to prepare your answers prehand.
- Present your status as offline when there are too many customers to handle!
- Track chat sessions in Google Analytics.
- show your presence when the customer needs you,
- build relations by provoking interactions,
- stop making people wait longer! Set autoresponders or be responsive,
- and build honesty by representing why one should trust your brand!
Not only you reach out to customer fast but also handle them wisely with the help of Live Chat Support Services!
Do you run a business or looking to sell out a product on your platform? Share the best support software mentioned above with me that suits your requirement well! 🙂